Store Policies
Shipping, exchanges, cancellation and privacy — written plainly, with the same numbers you see at checkout.
Last updated: September 2026. These policies apply to every order placed through this website or over WhatsApp.
Shipping & Delivery
We deliver across Pakistan through established courier partners. International shipping is not available at present.
- Delivery charge: flat Rs. 250 per order, regardless of city or parcel weight.
- Free delivery: automatically applied when your bag contains 3 items or more.
- Dispatch time: 1 to 2 working days after the order is confirmed on WhatsApp.
- Transit time: 3 to 5 working days for major cities; 5 to 7 working days for other cities and rural areas.
- Tracking: the courier tracking number is shared on WhatsApp once the parcel is booked.
Working days exclude Sundays and public holidays. During sale periods and around Eid, courier networks slow down and delivery can take a few days longer than the ranges above.
If nobody is available at the address, the courier will normally attempt delivery again or hold the parcel at their local office and contact you. Repeated failed attempts may result in the parcel being returned to us.
Payment
- Cash on delivery — pay the courier in cash when the parcel arrives. Available nationwide.
- JazzCash / EasyPaisa — account details are shared on WhatsApp after you place the order. Dispatch follows payment.
- Bank transfer — details shared on WhatsApp once the order is confirmed.
This website does not process card payments and stores no card data. All prices are shown in Pakistani Rupees and include applicable taxes; delivery is added separately at checkout unless it qualifies as free.
Returns & Exchange
Because we sell unstitched fabric, our policy is narrower than a ready-to-wear brand's, and we would rather state that clearly than surprise you afterwards.
What is covered
- A manufacturing defect in the fabric or embroidery.
- The wrong article or wrong colour delivered.
- Fabric damaged in transit.
Conditions
- Request an exchange within 7 days of delivery.
- If the parcel arrives visibly damaged, tell us within 24 hours so the courier claim can be filed in time.
- Fabric must be unused, uncut, unwashed and in its original packing.
- Please send clear photographs of the issue on WhatsApp along with your order reference.
What is not covered
- Change of mind after delivery.
- Fabric that has been cut, stitched, washed or altered by a tailor.
- Slight colour variation between your screen and the physical cloth.
- Minor shrinkage after the first wash, which is normal in natural fabrics.
Approved exchanges are swapped for the same article where stock allows, or for another article of equal value. Where neither is possible we issue a refund by the same method you paid. Return shipping for a genuine defect is on us; otherwise it is arranged by the customer.
Order Cancellation
You can cancel free of charge at any time before dispatch — send your order reference on WhatsApp and we will confirm the cancellation. After dispatch, the exchange policy above applies instead.
We may cancel an order ourselves if the article sells out before your order is confirmed, if the delivery address or phone number cannot be verified, or if a cash-on-delivery parcel from the same address has previously been refused. In every case you will be told the reason and any advance payment is returned in full.
Privacy Policy
We collect only what is needed to deliver your order: your name, phone number, delivery address, and your email address if you choose to give one.
- Your details are used to process, pack, dispatch and support your order.
- Your name, address and phone number are shared with the courier because the parcel cannot be delivered otherwise.
- We do not sell, rent or trade your personal information to anyone.
- Order details you send over WhatsApp are stored in that chat, subject to WhatsApp's own privacy terms.
- Your shopping bag is stored in your own browser's local storage, not on our servers, and clears when you clear site data.
This site uses Google Analytics to understand which pages and articles are viewed. That data is aggregated and is not used to identify you personally. You can block it with any standard tracker-blocking extension without affecting the shop.
To ask what we hold about you, or to have your details deleted, email 12rangdata@gmail.com and we will action it within 30 days.
Pricing & Product Accuracy
Prices on the collection pages are the prices we charge, and they are the same figures used on product pages and at checkout. We try to keep stock status accurate at all times; if an article sells out between your order and our confirmation, we will tell you immediately and either cancel or offer an alternative.
Fabric lengths listed on each product page are pre-wash measurements. Colours are photographed in daylight without recolouring, but screens differ.
Questions About These Policies
WhatsApp +92 340 675 1076 or email 12rangdata@gmail.com. See also our FAQ page.