Frequently Asked Questions

Yes, nationwide. Delivery is a flat Rs. 250 per order, and it becomes free as soon as your bag has 3 items or more. We do not ship internationally at the moment.

Orders are dispatched within 1 to 2 working days of confirmation. After dispatch, expect 3 to 5 working days for major cities such as Lahore, Karachi, Islamabad and Faisalabad, and 5 to 7 working days for smaller cities and rural areas. Public holidays and courier backlogs can add a day or two.

Send your order reference on WhatsApp and we will reply with the courier tracking number once the parcel is booked. Your reference is shown on screen right after you place the order, and it also appears in the WhatsApp summary you send us.

Everything we sell is unstitched. You receive full uncut lengths — shirt 3 metres, dupatta 2.5 metres and trouser 2.5 metres — so your own tailor can work to your measurements. Two-piece sets include shirt and trouser; three-piece sets add the matching dupatta.

Cash on delivery anywhere in Pakistan, or advance payment by JazzCash, EasyPaisa or bank transfer if you prefer. No card details are ever entered on this website — we confirm every order on WhatsApp first and share account details there if you are paying in advance.

No. When an article sells through we close ordering on it rather than accept money for stock we do not have. Message us on WhatsApp and we will tell you honestly whether it is being restocked, or point you to the closest match still available.

You may request an exchange within 7 days of delivery if the fabric arrived with a manufacturing defect, or if the wrong article was sent. The fabric must be unused, uncut, unwashed and in its original packing. Notify us on WhatsApp within 24 hours of delivery if the parcel arrives damaged, since courier claims have a short window.

Unstitched fabric cannot be returned for a change of mind. Once cloth has been cut, washed or sent to a tailor it cannot be resold, so exchanges are limited to defects and incorrect items. Please check the article code and colour on the product page before ordering.

The photographs are our own, shot in daylight without recolouring. Even so, screen calibration and brightness differ between phones and laptops, so a slight variation in tone is normal and is not treated as a defect.

Yes, at any point before dispatch — message us on WhatsApp with your order reference and we will cancel it at no cost. Once the parcel has been handed to the courier, the exchange policy applies instead.

Yes. Send the article codes and quantities you need to 12rangdata@gmail.com or on WhatsApp, and we will confirm availability and pricing. Lead times for bulk are longer than single orders.

Wash the first time cold and separately, since deep dyes can bleed initially. Hand wash or use a gentle machine cycle, avoid bleach, dry in shade turned inside out, and iron on medium heat from the reverse so the threadwork is not pressed directly. Allow for slight shrinkage on the first wash when giving lengths to your tailor.